Contact, Shipping and Return Policy

We work with trusted fulfillment partners to ensure your orders are delivered quickly and carefully. Shipping to the United States typically takes between 4 to 9 business days, while orders to Canada may take 7 to 14 business days. These delivery times can vary slightly depending on the item, your location, and customs processing. Some products are shipped directly from our international fulfillment partners, which may impact how fast your order arrives — but we always do our best to get your package to you as soon as possible. Once your order has shipped, you’ll receive a tracking number by email so you can follow it every step of the way.

Because our products are shipped directly from our fulfillment partners, we currently do not accept returns unless the item is damaged or incorrect. If you experience any issues, please contact us under info@kivorae.com — we’ll make it right.