FAQs

Frequently Asked Questions

How can I place an order?
Simply select the product you would like to purchase, add it to your cart, and proceed through our secure checkout process. Once your order has been successfully placed, you will receive an order confirmation by email.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us at support@kivorae.com as soon as possible. We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to modify or cancel it.

How do I track my order?
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for the carrier's tracking system to update.

Do you ship internationally?
Yes. Kivorae offers worldwide shipping to many countries and regions. Shipping availability may vary depending on the destination and product.

Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over $40.

How long does delivery take?
Delivery times vary depending on your destination, local carrier, customs processing, and other factors. Please see our Shipping & Delivery Policy for more information.

What if my order arrives damaged or incorrect?
Please contact support@kivorae.com as soon as possible and provide your order number along with clear photos of the item and packaging. Our team will review the issue and assist you with an appropriate solution.

What is your return policy?
We offer a 90-day money-back guarantee on eligible purchases. Please review our Return & Refund Policy for eligibility requirements and instructions.

How can I contact Kivorae?
You can reach our customer support team at support@kivorae.com.