Shipping & Delivery
Shipping & Delivery Policy
Thank you for shopping with Kivorae. We provide worldwide delivery to supported destinations and offer free worldwide shipping on orders over $40.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays may be processed on the next business day. Processing times may occasionally be longer during promotional periods or periods of unusually high demand.
Estimated Delivery Times
Estimated shipping times vary by destination. Most international orders are typically delivered within approximately 7–15 business days after dispatch.
Please note that these delivery times are estimates rather than guarantees. Customs inspections, weather conditions, carrier delays, public holidays, remote destinations, and other circumstances outside our reasonable control may affect delivery.
Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Tracking information may take several business days to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact support@kivorae.com immediately. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Kivorae is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient. Customs requirements vary by country, so customers should check applicable local regulations before ordering.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at support@kivorae.com.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.